Terms of service

Oyster helps people who configure IT hardware turn a customer request into a vendor configuration, for example an import file for HPE's OCA configurator and a bill of materials. You can use it at www.oyster.tech or through the Oyster connector in Claude or ChatGPT. Oyster is for business use only and is available in Europe and the United Kingdom.

Keep your sign-in details safe; you are responsible for activity on your account. You must be authorised to act for the company you register. Tell us at support@oyster.tech if you suspect misuse.

Oyster produces configurations to help you work faster. You remain responsible for checking a configuration before you quote, order or deliver it, including in the vendor's own configurator. Oyster does not provide prices and does not place orders.

Oyster is paid for with prepaid credits. New accounts may receive free credits. Credits pay for the AI work in the Oyster app and for each configuration Oyster builds, in the app and through the connector; the prices are shown in Oyster. Purchased credits are non-refundable except where law requires, and they do not expire. Free credits expire as stated when they are given. Payments are processed by Stripe as merchant of record; prices exclude VAT unless shown otherwise.

Don't misuse Oyster: no attempts to break or overload it, to access other companies' data, to copy or rebuild the service or its data, or to resell access without our written agreement. Don't enter data you have no right to share. We may suspend accounts that break these rules.

You own what you enter and the configurations built for you, and you may use them freely in your business. We process personal data as described in our privacy policy. Oyster's software, knowledge base and the way it builds configurations belong to Oyster.

Oyster is in active development. We may change, add or remove features and will give notice of changes that significantly reduce what you have paid for. We aim for high availability but do not guarantee uninterrupted service.

Oyster is provided as is. To the extent the law allows, we are not liable for indirect or consequential loss, lost profit or lost business, and our total liability is limited to the amount you paid us in the 12 months before the claim. Nothing limits liability that cannot be limited by law.

You can close your account at any time by writing to support@oyster.tech. We may end the agreement with 30 days' notice, or at once if you materially break these terms. If we end it on notice, we refund your unused purchased credits; if you close your account, or we end it because you materially broke these terms, unused credits lapse.

Swedish law applies. Disputes go to the Swedish general courts, with Stockholm District Court as first instance.

Oyster AI AB, Stockholm, Sweden, support@oyster.tech.